Last updated: August 11, 2026
This Shipping Policy explains how orders placed on aloe-paris.com are processed, shipped and delivered in the United States and Canada.
Orders are fulfilled by ALOE PARIS LLC.
All orders are prepared and dispatched within 1 business day following payment confirmation.
Orders placed on weekends or public holidays begin processing on the next business day.
During exceptionally busy periods, major promotions, holidays or events outside our reasonable control, processing may take slightly longer. If we are unable to ship your order within the timeframe communicated at the time of purchase, we will contact you when required and provide the appropriate options regarding the delay.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
We currently offer tracked shipping to eligible addresses throughout the United States. Availability for a specific ZIP code is confirmed at checkout.
Estimated delivery: 5 to 7 business days after dispatch.
Shipping is $5.95 for orders under $75.
FREE tracked shipping is available on orders of $75 or more. Eligibility is automatically determined at checkout.
Estimated delivery: 4 to 6 business days after dispatch.
For orders of $75 or more, Priority USPS Tracked Delivery is available for $1.99.
This option includes priority processing at our fulfillment center and a faster estimated delivery window.
The exact shipping methods and prices available for your order are always shown at checkout before payment.
We ship tracked orders to eligible addresses in Canada.
Available shipping methods, rates and estimated delivery times are displayed at checkout based on the delivery address.
Canadian orders are generally dispatched within 1 business day. Transit time begins once the order has been handed over to the carrier.
International shipments may occasionally require customs clearance, which can extend the estimated delivery time.
Delivery estimates refer to business days after dispatch, not calendar days from the date the order was placed.
Business days generally exclude Saturdays, Sundays, public holidays and carrier holidays.
The delivery windows displayed on our website and at checkout are estimates based on normal carrier operations and are not guaranteed delivery dates unless expressly stated otherwise.
Delivery may occasionally be affected by circumstances outside our reasonable control, including severe weather, carrier disruptions, high-volume periods, customs procedures, transportation delays or an incorrect or incomplete delivery address.
All shipping methods offered by Aloe Paris include tracking.
Once your parcel has been dispatched, you will receive a confirmation email containing your tracking number and a link allowing you to follow the shipment.
Please allow some time after receiving the shipping confirmation for the carrier's tracking system to update.
If your tracking has not updated for an unusual period of time or your parcel has not arrived within the expected delivery window, please contact us at hi@aloe-paris.com.
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully check your street address, apartment or unit number, ZIP or postal code and any other delivery information before completing checkout.
If you notice an error after placing your order, contact us as quickly as possible at hi@aloe-paris.com. We will do our best to update the address before fulfillment, but changes cannot be guaranteed once an order has entered processing or has been shipped.
If a parcel is returned to us because of an incorrect or incomplete address, refusal of delivery or failure to collect the shipment, additional shipping charges may apply before the order can be sent again.
If your parcel has not arrived within the estimated delivery timeframe, we recommend first checking the tracking information provided by the carrier.
If the tracking shows no movement for an unusual period of time or indicates a potential loss, please contact us at hi@aloe-paris.com with your order number.
We may open an investigation with the carrier to determine the location and status of the shipment.
If a parcel is confirmed as lost in transit, Aloe Paris will arrange an appropriate resolution, which may include a replacement shipment or refund, subject to the circumstances of the order and applicable law.
If tracking shows your package as delivered but you cannot locate it, please first verify the delivery address and check around the delivery location, including with household members, neighbors, building staff or other secure delivery areas where appropriate.
You may also contact the carrier directly for additional delivery information.
If you are still unable to locate the parcel, contact us at hi@aloe-paris.com and we will review the shipment with you and, where appropriate, with the carrier.
If your order arrives damaged, contains an incorrect product or is missing an item, please contact us as soon as possible at hi@aloe-paris.com.
To help us resolve the issue quickly, please include:
Once reviewed, we may arrange a replacement, reshipment or refund as appropriate.
Nothing in this section limits any rights available to you under applicable consumer protection laws.
Orders shipped to Canada may be subject to customs processing, import duties, GST/HST, provincial taxes, brokerage fees or other charges imposed by Canadian authorities or the carrier.
Unless a charge is expressly included or collected during checkout, any applicable import duties, taxes or customs-related charges are the responsibility of the recipient.
Aloe Paris does not control customs assessments and cannot guarantee the amount, if any, that may be charged on an individual shipment.
Customs processing may also occasionally extend the estimated delivery time.
Shipping rates, free-shipping thresholds and available delivery methods may be updated from time to time.
The shipping options, prices and estimated delivery times displayed at checkout for your specific order and delivery address are the applicable terms for that shipment.
Promotional free-shipping offers may be subject to separate conditions displayed at the time of the promotion.
Because orders are processed quickly, we cannot guarantee that an order can be modified or cancelled after it has been submitted.
If you need to request a change or cancellation, contact us immediately at hi@aloe-paris.com.
If the order has already been shipped, the request will be handled in accordance with our Return and Refund Policy.
For any questions regarding shipping, tracking or delivery, please contact:
ALOE PARIS LLC
75 E 3rd St
Sheridan, WY 82801
United States
Email: hi@aloe-paris.com
Website: aloe-paris.com
